Maid Green, Cleaning Services, San Francisco, CA

Our team of well-trained eco-friendly cleaner’s scrub, polish, and brighten San Francisco homes using only non-toxic, natural, environmentally friendly products paired with equal parts elbow grease and common sense.

What cities do you serve?
The city of San Francisco, some areas of the city may not be available.

Are you bonded and insured?
Yes, to protect your home and our staff. Proof available upon request

Will a team of cleaners come to my home?
Yes, we usually send one or two cleaners to each home, depending on the size and needs.

How do you gain access to our home?
You give us a key, which the manager of the company keeps locked in the office where he/she is the only one with access except for the day of the cleaning, where the key is picked up in the morning and returned that day.

If you are not comfortable giving us a key we have a lock box service where we provide a lock box and you leave the key; we will use it to gain access then leave it in the lock box when we leave.

If you have an alarm:
• you cannot set the alarm the day of cleaning
• you can give us the security code
• you can set up a temporary code for that day

How do I get an estimate?
We can give you a range of what it will cost over the phone. We would be happy to come to your home and give you an estimate. Or we will send a cleaner or team of cleaners to your home for a fee of $35 per hour per cleaner. Fill out our online form to get your free estimate.

What do I need to supply for cleaning my home?
For sanitation reasons we ask that you supply a toilet brush. We will bring a vacuum if you do not have one. Otherwise we will maintain your vacuum, change the belt as needed and empty the bag or canister if it is at least half full, you will need to supple the bags and belts. A step ladder as most homes have at least a few areas that are not reachable by hand. Our cleaners will not go higher than a two step ladder.

Do you do laundry?
Maid green is unable to provide some services because we can’t perform them economically. Some of these include laundry and ironing.

What don’t we clean?
Flatscreen TV screens (Plasma or LCD), computer monitors, outside windows inaccessible at street level, artwork.

What other services do we provide?
Inside ovens, inside refrigerators, interior windows, chandeliers at table level and carpet cleaning

How do I get a free in-house estimate?
Fill out the online form and we can arrange everything via email or give us a call and we can schedule an estimate for you. Estimates are good for 30 days

Do you screen your employees?
Maid green does extensive background checks on all applicants as well as a rigorous interviewing process before each cleaner is hired and trained. We will only send quality trained cleaners to your home.

What if my cleaning falls on a holiday?
If your scheduled cleaning falls on a holiday Maid Green observes, we will contact you to reschedule your cleaning.

What is your cancellation policy?
If it is necessary to cancel/skip any scheduled cleaning day, please notify Maid Green 2 business days before the scheduled day due to the high demand for our service. That will allow us to reassign our team to another appointment.

The following charges will be made if we do not receive proper notification:
• Less than 2 business days notice: $50 fee
• Less than 1 business days notice: Full price of your cleaning
• If we cannot access your home: Full price of your cleaning

When do I pay?
Payment is due the day of service without exception. If we do not receive cash or check at your home (which should be left in an envelope clearly marked “Maid Green”) we will assume you want us to charge your credit card unless other arrangements have been made in advance.

Is there a late payment fee if I forget to pay or my credit card is refused? Yes, if we are not able to collect payment the day of service we may be forced to charge a late payment fee.

What payments do you accept?
You will need to supply a credit card (Visa or Mastercard) number to confirm your appointment. The day of service you can pay with cash, check (please leave in an envelope, with “Maid Green” written on the front) or we can charge your credit card. We will email you a receipt.

What if I am not 100% satisfied? – 24 hour guarantee –
Contact us within 24 hours of service and we will make arrangements to re-clean the area which you are dissatisfied with at no additional charge to you, possibly the same day. After 24 hours it is difficult for us to tell what has been cleaned and what should have been cleaned.

Can I get a discount or refund instead of the 24 hour guarantee?
No, we do not give refunds or reinbursements after services are complete, but we do stand behind our service. Call if you have any issues at all.

Do you accept tips?
If you are pleased with the cleaning in your home we encourage you to show your appreciation to your cleaners. Tips are not required but they are a nice way to say “great job”. Please leave any cash tips for the cleaners (marked “Tips”) or hand it directly to the cleaners.

I have pets, Is it okay for them to remain in the home during the cleaning?
Of course, most of our cleaners enjoy getting to know your pets. Our cleaning products are all natural/nontoxic and pose no threat to your pets.

Please be aware if your pets presence is hindering the cleaners. For example if the cleaners are going to mop the floor they may need to be restrained for a moment.

Why are some services cheaper than others?
Because they should be! The underground cleaners seem less expensive but in the long run it really isn’t. They give the cleaning industry a bad name by not paying taxes, hiring illegals and not carrying insurance.

Are you a franchise?
No, we are a San Francisco based company and we have the freedom to provide you a quality service and our prices are slightly lower than the franchises.

Do I have to sign a contract?
No! We do not require our clients to sign a contract.

What day and time will you show up to clean?
We clean Monday through Friday (and most Saturdays) between 8:00am and 5:00pm You can pick an arrival time of either: 8:00am to 9:00am or 11:00am to 1:00pm We don’t want our clients waiting around all day for us to show up! Or open all day if we have your key on file and you will not be home.

Do you work on Saturday?
Yes, upon request and subject to scheduling availability. Yes, we have most Saturdays available.

Do I have to be home during service?
No, most of our clients give us a key to their home. Our cleaners are carefully screened and trained. Many of them have been with us since we opened.

What if something gets broken in my home?
Let us know within 24 hours of your cleaning date.  With a receipt please make arrangements to replace or repair what was broken.